I can't order from your website?

Answer: Please make sure that your internet browser is updated by going here. The latest version of Mozilla Firefox or Google Chrome is recommended.

I can't order from your simply prints ordering system?

Answer: Please make sure that your internet browser is updated by going here. You will also want to ensure that you have Adobe Flash installed, which can be done by going here.

What resolution should my image be?

Answer: For best results, we recommend using images with a minimum of 150 dpi on most products. For larger prints, 300 dpi is preferred to maintain the best quality.

What color mode and profile should I use?

Answer: To ensure proper color, images uploaded to our website should be in RGB color mode with the sRGB color space.

Can I upload my logo to use in a project?

Answer: Yes, our website will also support transparency if necessary. Transparent PNG (reccomended) or GIF files are required. These images may be uploaded from within our editor via My Computer/Device or added to a Gallery in the same way that standard images are.

Why isn't my coupon code working?

Answer: If you are using a valid coupon code, make sure that it is typed correctly in your shopping cart and has not expired. It is important to ensure that you are ordering the correct product that pertains to your coupon code. Please note that we are not responsible for inaccurate coupon codes that are listed on other websites. This includes false or expired codes that are found through search engines.

Is my personal information safe if I order from your website?

Answer: Yes, your payment and personal information is always safe on our website. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


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